Use this page as guide when logging into Prism for the first time.

Set your password

When you receive your email invitation to your Prism account, you will need to set your password as the first task and you will then be logged in.

After doing this you can log in at any time by going to Your password can be reset at any time using the forgot password link should you forget it.


Prism does not provide 2-factor authentication or Single Sign On options by default. If you require these or other advanced security measures, please let us know.

When you log in you will see the home page where you can access the key tools within Prism.

Check your user settings

You can add as many users as you need to your Prism account. There are various user permissions to select from, depending on what level of access you would like each user to have.

  1. From the Home page, click on the settings clog in the top left-hand corner, next to the search bar. This will open a pane to the left-hand side.

2. Select User Management. This will open a complete list of users who have access to your Prism account. Next to each user, will show their access level. Please refer to the table below for further information on access

3. If you wish to remove a user, click on the user from the list. An edit pane will appear on the right-hand side of the screen

4. Click the Bin icon in the top right-hand corner

5. If you wish to add a user, from the User Management page, select the green + at the top right-hand corner of the page. A Create new user page pane will appear on the right-hand side of the screen.

6. In this pane, enter the user’s email and nickname. *Leave the Prism ID blank

7. Select the permissions that you wish your new user to have. Then remember to select Save

Check your report email recipients  

You can manage who receives your monthly FTC Reports in the Prism settings.

  1. Select the settings cog at the top left-hand corner of the home page, next to the client search box.

  2. Select Client Settings, under FTC Report Delivery

  3. Enter the email address that you wish to add to the report recipients list and select Save

  4. To remove an email address, select the X next to the email address you wish to remove

  5. Remember to hit Save

Check your vehicle configurations

Once Prism has access to your telematics data, you will be able to configure your vehicle information. To access your vehicle register, select the Vehicles icon from the home page.

In the vehicle register, you will see a complete list of your vehicles. From this page, you can edit your vehicle specifications, activate/ deactivate vehicles, assign fuel consumption rates and select FTC on-road claim for each vehicle.

Tip: if you can’t find a vehicle in your vehicle register, ensure that you have the “Show Inactive” box selected. )(see picture below) The vehicle that you are looking for may not be active.

 Editing your vehicle specifications

  1. Select the vehicle that you wish to edit. An edit pane will open up to the right-hand side.

  1. Enter all of the vehicle specifications that you have for your vehicle. *Important Never change the IVMS ID or the Prism ID. These IDs are used by Prism to assign the activity received from your telematics provider.

  1. Select a vehicle

Category, Make, and Model. This is an important step, as Prism will apply a fuel consumption rate based on the category. Leaving this a 'Default' will apply a conservative rate.

  1. Ensure that you let Prism know if this vehicle is entitled to an

FTC On-Road claim. Selecting ‘Yes’ indicates that the vehicle is over 4.5 tonne and selecting ‘No’ indicates that it is under 4.5 tonne.

  1. Entering the vehicle’s

Fuel Consumption Rates will allow Prism to use this information in your fuel apportionment reports.

  1. Make sure that once you have finished configuring each vehicle, you select ‘Save’ at the bottom of the edit pane.

Editing the vehicle register via bulk upload

The Prism vehicle register will also allow you to configure your vehicles via bulk upload.

  1. To do this, select the ‘Download’ icon in the top right-hand corner. This will prompt an excel file download of your vehicle register.

  1. Edit your vehicle specifications, using the information above.

  2. Save your excel file.

  3. Head back to the Prism Vehicle Register and select the ‘Upload’ icon. This will open an upload pane that will prompt you to either drag and drop or select a file.

  4. Select the excel file that you have edited.

  5. The upload pane will ask whether you would like to ‘Update’, ‘Replace’ or ‘Append' the vehicle register. Select ‘Update’ and then select 'Continue

  6. The information that you added to the excel file will now be reflected in the Prism vehicle register.


Next Step: You have received your first FTC report