My FTC Report (Excel) is blank when I open it

When you receive your FTC report via email or download it from the web app, you will need to save the file to your computer before using the report. Once you have done this, the report will populate and you will be able to use the FTC Fuel adjustment tab.

To save the file:

  1. Open the file attachment from the email

  2. In the top left-hand corner of the screen select FileSave As and follow the prompts to name your file and select a location to save it.

For more information about using your FTC Reports, see You have received your first report

I want to access a retrospective report

Prism holds all of your retrospective reports on the web application. If you need to get a copy of a report from previous months, you can do this via the Prism Web App.

  1. Log into the Prism web app

  2. From the home page, select FTC Reports under the Tools section

  3. In the left-hand pane, select Download Reports. This will load all of the reports that you have available in Prism

  4. Select the month that you wish to download and hit the download icon.

For more information about Prism reports, see Accessing Prism reports and information

How do I update the FTC Report Delivery Recipients?

You can manage who receives your monthly FTC Reports in the Prism settings. To do this you will need to log into the Prism web app.

  1. Select the settings cog at the top left-hand corner of the home page, next to the client search box.

  2. Select Client Settings, then select FTC Report Delivery. This will expand a box with all current recipients.

  3. Enter the email address that you wish to add to the report recipients list and select Save

  4. To remove an email address, select the X next to the email address you wish to remove

  5. Remember to hit Save

For more information about Prism admin settings, see Prism Admin Settings

I can’t see 'X' vehicle in my report

There are a number of reasons why there may be a vehicle missing from your FTC Report. Please read through the following questions, if you answer YES to all of the questions, and still do not see the missing vehicles, please contact and we can further investigate. When emailing support, please confirm that you have tried the following solutions.

1st Question: Was this vehicle physically active this month?

2nd Question: Is the missing vehicle showing in your Vehicle Register?

  1. From the Prism home page, select Vehicle Register under the Tools Section

  2. Search for the missing vehicle. *Try searching with the IVMS ID.

The IVMS ID is a number that your telematics provider assigns to the unit in your vehicle

3rd Question: Is the vehicle Active?

  1. Click on the vehicle that is missing from your reports. An edit pane will open to the right-hand side.

  2. At the top of the edit pane, is the vehicle set as Active?

4th Question: Was the unit tracking correctly with your telematics provider?

  1. Contact your telematics provider, with the IVMS ID of the vehicle that is missing data.

  2. Ask them if the unit was working correctly and tracking data.

Then: Contact Nuonic Support.

If you have answered Yes to all of the above questions, please contact for further investigation.

There are extra vehicles in my report

There are a few reasons why you may see extra vehicles in your vehicle register

It is important to understand that Prism speaks to your telematics provider via the IVMS ID. The IVMS ID is a number assigned to the tracker that is in your vehicle. All of the other vehicle information can be edited and changed at any time. If you edit the IVMS ID in your telematics system, Prism will pick this up as a new vehicle. This is because it will have no current record of the IVMS ID and create a new vehicle.

All of the other vehicle information can be edited and changed at any time.

  1. The most common reason for extra vehicles in reports is due to the IVMS ID being changed in the telematics system. Prism will pick this new IVMS ID up as a new vehicle and create extra vehicles in your report

  2. Your telematics provider has added another device to your account. Prism has picked this new vehicle up. *If you haven’t added a new vehicle to your fleet, record the IVMS ID of the extra vehicle and advise your telematics provider.

You can deactivate vehicles that you do not wish to see in your FTC reports. For more information on this, please refer to Using your Vehicle Register

Why can’t I see any vehicle registrations listed in my FTC Fuel Adjustment tab?

The registration number for each vehicle comes from the Activity per Vehicle tab. If you are missing registration numbers you can also use the vehicle's IVMS ID which is in the Activity per Vehicle tab against each registration.

If you do not know your IVMS ID, you will need to update your information via the web app and then regenerate your reports.

1st. Update your Vehicle Register, see: Using your Vehicle Register

2nd. Regenerate and download your FTC report, see: Accessing Prism reports and information

Why do Prism's fuel amounts differ from my purchased amounts?

The fuel amounts provided in Prism reports are estimates that are calculated using fuel consumption rates assigned to each vehicle, unless you have opted to enter your own fuel amounts each month. These estimates use fuel consumption rate values which, if you use manufacturers' published rates, are often lower than what is achieved in practice as they do not consider factors such as the age of the vehicle, load, gradient, and stop/start driving.

Where do the vehicle fuel rates come from?

You are responsible for ensuring that the fuel rates used for each vehicle listed in the Vehicle Register are appropriate. Prism provides reference data for a range of specific vehicle models and categories to assist you which are sourced from a range of publicly available sources, such as manufacturers' specifications.


I have a new vehicle to add to my reports

If you have a new vehicle added to your fleet and would like it added to your monthly reports, all you have to do is have that vehicle connected with your telematics provider.

When there is activity recorded against that vehicle, Prism will pick it up as a new vehicle and add it to the Vehicle Register.

We recommend spending some time in the Vehicle Register, to ensure that the vehicle details are correct. for example, Category, Make & Model. See Using your Vehicle Register For more details.

Swapping units between vehicles

Prism treats individual units as a vehicle. If you swap units between vehicles, you will need to tell Prism about the details of the new vehicle. This is done in the Vehicle Register on Prism. In order to update your vehicle register,

  1. Note down the IVMS ID of both trackers that you are swapping between vehicles.

The IVMS ID is the number that your telematics provider assigns to the unit that you put in your vehicles.

2. Swap the trackers between vehicles.

3. Head to the Vehicle Register on the Prism Web app.

4. Select the IVMS ID of the tracker that you have just moved. *The vehicle information will not have changed at this point. Eg. Rego, category, make, model

5. Clicking the vehicle will open an edit pane to the right-hand side. Here you can change the vehicle details to reflect the new vehicle that the unit is now in.

6. Repeat steps 3 to 5 for any other units that you have moved between vehicles.

For more information about configuring your vehicle register, see: Using your Vehicle Register

How do you determine what is non public road usage for Fuel Tax Credits?

Nuonic maintains a database of over ten million spatial features that covers the whole of Australia. This database is compiled from numerous third-party and proprietary sources providing property, road and land use information published by state and local government bodies and is updated at least quarterly. Each GPS point recorded by your telematics system is analysed against this database to determine the status of the position according to the non-public road classification.